Wyoming Workforce Planning
The Right People at the Right Place at the Right Time!
Citizen  Business  Government  Visitor

Internal/External
Institutional Awareness

Definition

Understanding of the formal and informal structures within an organization, and the ability to operate effectively within them.  Understanding the impact of external trends and influences on organizational functioning.
 

Behavioral Descriptions

Proficiency Level 5
  • In-depth knowledge.

  • Possesses in-depth knowledge of all organizational systems.

  • Understands the relationship between internal climate and external environment.

  • Promotes organizational culture.

  • Extensive knowledge and insight into external environment and its impact on the organization.

  • Develops formal procedures for tracking/evaluating trends and influences.

  • Is recognized as the point-of-contact for external items effecting organization.

Proficiency Level 4
  • Forms alliances.

  • Forms alliances to achieve goals

  • Uses formal and informal organizational systems to meet objectives.

  • Uses political networks to initiate and cause change.

  • Advanced knowledge of trends and influences affecting the organization.

  • Utilizes tracking systems to assess trends and influences.

  • Reports information throughout the organization.

Proficiency Level 3
  • Acts in accordance with organizational climate and culture.

  • Operates effectively within formal and informal organizational systems.

  • Recognizes and acts in accordance with organizational climate and culture.

  • Follows "chain-of-command" when reporting information.

  • Understands political forces within an organization.

  • Maintains awareness of the various external trends and influences that affect the organization.

  • Seeks information on trends and influences from multiple sources.

  • Keeps up-to-date on trends and influences.

Proficiency Level 2
  • Basic knowledge of organizational systems.

  • Has basic knowledge of formal and informal systems within an organization.

  • Has difficulty operating within both formal and informal systems.

  • Follows rules most of the time.

  • Basic knowledge of external factors that affect the organization.

  • Basic understanding of the organization's position with respect to the external environment.

Proficiency Level 1
  • Oblivious.

  • Oblivious to politics or corporate culture.

  • Does not understand rules/policies of organization.

  • Has limited or no understanding of the influence of external factors on the organization.

Suggested Activities for Development
  • Review documents that provide information regarding the organization’s history, structure and operating environment (e.g., organizational charts). Regularly review the contents on the organization’s intranet, newsletters, websites, etc.

  • Read the department's strategic, information technology, and workforce plan. Ask your manager about anything that you do not understand.

  • List out the things you would like to know more about in your organization. Locate documents or people within the organization that can provide you with this information.

  • Identify someone who has been with the organization for a long time. Ask the person about the organization’s history, how things get done, how decisions are made, key players in the organization, how to get buy-in, and the political culture of the organization.

  • Accompany your manager to meetings and/or volunteer to "stand in" for your supervisor when she or he cannot attend a meeting.

  • Conduct a climate survey and review your organization’s most recent organizational climate survey results

  • Take advantage of opportunities where informal discussions about the organization may take place. Participate in events outside of the work environment.

  • Identify three things that you can do in your area to help your organization achieve its strategic goals and objectives. Discuss this information with your manager and/or peers.

  • Get to know other people in your organization. Introduce yourself at meetings. Find out what they do and how it impacts your work.

  • Regularly attend meetings outside of your work unit or division.

  • Write out your daily activities and identify how your work supports organizational goals and objectives. Determine ways in which your actions may be modified to better support the goals and objectives. Modify actions as appropriate.

  • Review your work unit’s goals and objectives. Identify ways in which your work group can support other work units or divisions within your organization. Or, contact another division and set up an exploratory meeting to identify ways in which both divisions can support one another.

  • Conduct informational interviews with people from other work units or divisions. Find out what they do and problems they are facing and/or will be facing in the future. Explore ways in which your department may assist them.

  • Volunteer to work on cross-functional teams and/or committees. Seek input from others about ways in which you can increase your organizational knowledge.

  • When working on a project, identify whose buy-in you must have to make it a success and involve these individuals in the decision-making process.

  • Identify key people within your organization who will likely support or object to a proposal you have developed. Tailor the cost/benefits of your proposal to suit their needs.

  • Choose an area of government that you are interested in and conduct a S.W.O.T. analysis (identifying strengths, weaknesses, opportunities, and threats). After analyzing this information, think about the implications on your department.

  • When implementing an initiative, identify other initiatives that are taking place within the organization. Consider the impact of the timing of your initiative as it relates to other priorities. Identify informal lines of communication and hidden and explicit agendas and viewpoints of key players.

  • Spend some time gathering information about the services provided by each state agency. Identify relationships between the services offered by your agency and other agencies within state government.

  • Read documents and publications and listen to television programs (e.g., Wyoming Lawmakers) to learn more about the structure and politics of state government. Consider how the information you have learned impacts your organization.

  • Regularly read information on other agencies’ websites.

  • Review your agency’s strategic, information technology, and workforce plan.

  • Volunteer to serve on a statewide committee and/or participate in a statewide initiative.

  • Talk to others outside of your organization about their perceptions of your agency. Take the information you have gathered into consideration when making decisions. Also, share this information with others in your organization.

  • Talk to someone in another agency about some of the challenges they are facing. Find out what they are doing. Consider the implications for your agency.

  • Attend seminars and lectures outside of your organization. Participate in external forums that discuss current government issues and future trends. Think about how the information you have learned impacts your work.

  • Conduct a strategic planning meeting within your area. Communicate the overall vision of your work unit with team members. Engage team members in an environmental scanning exercise to identify both internal and external factors impacting the department. Discuss the impact of the factors on the department and establish a plan of action to address any issues.

  • Volunteer to serve on the strategic planning committee.

  • Regularly conduct your own environmental scan to identify internal and external issues impacting the agency. Lead a discussion group with peers about how these factors impact your organization.

  • Establish a list of great resources where you can get information regarding current social, demographic, technology, legal, and environmental trends. Prepare a quarterly report summarizing the trends and establish a formal system for tracking them. Determine if any changes are needed in your area based on the information gathered.

  • Reorganize your department in a manner that will effectively meet your organization’s long-term goals. Identify the strategic direction of your department and seek out suggestions and recommendation from people within the organization about your ideas for reorganizing the structure of your work unit.

Recommended Courses
Additional Resource

Books

  • The Culture of Work Organizations by Trice and Beyer (Prentice Hall, 1993). This comprehensive book illustrates the relevance of organizational cultures in a variety of work contexts, provides concrete examples from actual Fortune 500 organizations, and offers advice on managing cultures in organizations.

  • Modern Approaches to Understanding and Managing Organizations by Bolman & Deal (Jossey-Bass, 1989). This book bridges the management theory and practice gap and shows managers different ways of understanding what is happening in their organization and how to deal with the situations they face.

  • Survival in the Corporate Fishbowl by J. P. Fernandez (Lexington Books, 1987). The author offers advice and suggestions on how to navigate the sometimes "dangerous waters" in organizational life.

  • Gaining Control of the Corporate Culture by R. H. Kilmann, M. J. Saxton & R. Serpa (Jossey-Bass, 1985). This book presents the state of the art on corporate culture today, bringing together leading authorities’ major approaches to understanding, managing, and changing organizational cultures. In twenty original chapters, the authors go far beyond merely describing and comparing diverse corporate cultures to show management professionals what they can actually do to shape and change their organization’s culture.

  • Business Intelligence Using Smart Techniques: Environmental Scanning Using Text Mining and Competitor Analysis Using Scenarios and Manual Simulation by C. R. Halliman (Information Uncover, 2001). " Business Intelligence Using Smart Techniques" is a book about using text mining to perform environmental scanning, and using scenarios and simulation to perform competitor analysis. This book focuses on methods that identify and extract important company-external business information. This book addresses the conversion of the business information into business intelligence. And this book addresses the use of business intelligence to improve a company's competitive position by showing how potentially profitable actions can be taken based on the intelligence.

  • Strategic Management and Business Policy by T. L. Wheeline & J. D. Hunger (Pearson Education, 2001). This comprehensive book offers an engaging look into new and traditional strategic management topics. Its thorough coverage helps readers develop an understanding of the wide range of theories and research available in this field—from competitive strategy and industry analysis to environmental trends and ethics.

  • Corporate Radar: Tracking the Forces That Are Shaping Your Business by K. Albrecht. (AMACOM, 1999). Corporate Radar shows you how to reach beyond the standard business parameters - to analyze the events, trends, and forces that can radically alter your future. Albrecht uses the discipline of careful cause-and-effect thinking to help you answer specific, relevant questions about what may happen in your future.

  • Thought Leaders : Insights on the Future of Business by J. Kurtzman (Jossey-Bass, 1998). In this unprecedented collection of interviews and profiles, twelve of the world’s most remarkable business leaders and thinkers tell companies what it will take to prosper in the next century. Visionary and inspiring, the contributors offer compelling insights into such topics as the strategic uses of technology, building sustainable business growth, and realizing a" corporate core" while anticipating key business functions and competencies for the future.

  • Information Management for the Intelligent Organization: The Art of Scanning the Environment by C. W. Choo (Information Today, 1998). Written for managers and administrators, this book seeks to show how an organization can manage its information processes effectively, allowing the organization to sustain and improve its overall performance. Chapters describe the intelligent organization and outline a model of information management, stressing the role of managers, technology, and the process of environmental scanning.

  • The Leader of the Future: New Visions, Strategies, and Practices for the Next Era by F. Hesselbein, P. Drucker, M. Goldsmith (Jossey-Bass Inc, 1995). Each of the acclaimed authors offers a special perspective on leadership, a unique glimpse into the future, and together their thinking forms a treasure trove of insight and knowledge. All essays were written especially for this book, providing even the most astute reader with new insights and directions crucial to becoming an effective leader in the organization of tomorrow.

  • Strategic Issues Management: A Comprehensive Guide to Environmental Scanning by J. D. Stoffels (Elsevier Science, Incorporated, 1994). This strategic management book provides framework, methods, and techniques for designing, creating, and managing an environmental scanning system to capture strategically valuable signals of change, whether social, technological, competitive, political, or financial--that is, to discover change early enough to gain advantage.

  • Issues Management in Strategic Planning W. L. Renfro (Greenwood Publishing Group, Incorporated, 1993). Renfro has provided the first comprehensive chart of these new, uncertain waters. From environmental scanning, to issues research, to developing priorities and issue action strategies, Renfro brings state-of-the-art concepts and methods down to practical applications with his pioneering models of the life cycles of public issues at the national and state levels.

Behavioral-Based Interviewing Questions