Definition
Ability to communicate ideas, thoughts,
and facts orally. Speaking using correct grammar,
appropriate body language, proper tone and inflection,
recognizing non-verbal cues, and respecting the audience to
effectively communicate ideas.
|
Behavioral Descriptions
|
Proficiency Level 5
Uses tone, inflection, and body
language for increased impact.
Makes complex ideas easy to
understand.
Consistently recognized as an
eloquent speaker.
|
Proficiency Level 4
Anticipates and prepares for others'
responses.
Adjusts words to achieve various
effects.
Holds others’ attention in group and
one-on-one situations.
|
Proficiency Level 3
Considers audience, subject matter,
etc., when preparing oral presentations.
Presents information in a clear and
concise way.
|
Proficiency Level 2
Uses correct grammar and syntax.
Uses appropriate language free of
distracting slang and offensive language.
Message is understandable.
|
Proficiency Level 1
Expresses ideas that are not fully
thought out.
Uses incorrect grammar, inappropriate
tone.
Often looses focus/train of thought.
|
Suggested Activities for Development
-
Identify someone in
your organization who you feel is a great presenter or
communicator. Ask the person to work with you to
develop your skills in this area.
-
Before making a
formal presentation, practice in front of peers. Solicit
feedback and incorporate into your presentation.
-
Lead a team
meeting.
-
Review evaluation
sheets from past presentations. Identify your strengths
and areas to improve. Devise a plan to work on
problem areas.
-
Carefully watch
recognized speakers on television, radio, etc. that have
dynamic personalities and presentation skills.
Incorporate a few of those skills into your oral
presentation.
-
Rehearse
presentations on videotape and review before you
present. Make the necessary improvements.
-
Train colleagues
and/or customers on a new concept, product, or service.
-
Facilitate a focus
group session.
-
Volunteer to speak
about your work unit or division at new employee
orientation.
-
Volunteer to speak
at a local school or to members of a professional and/or
community organization about what you do or a topic of
interest.
-
Participate in a
roundtable discussion in your field. Debate ideas
regarding recent developments and/or emerging trends
-
Present a formal
plan for solving important problem within your
organization to multiple stakeholders.
-
Teach a course at a
local college.
-
Create a visual presentation that
communicates the vision for your team, division, or
organization. Deliver the presentation.
|
Recommended Courses
|
Additional Resource
Books
-
Presenting to Win, The Art of Telling
Your Story by J. Weissman. (Financial Times Prentice
Hall, 2003). Jerry Weissman shows you how to transform
your presentations from dry recitals of facts into
compelling stories with a laser-sharp focus on what
matters most: what's in it for the audience.
-
Maximize Your Presentation Skills:
How To Speak, Look And Act On Your Way To The Top by E.
Kaye (Prima Publishing, 2002). This guide answers more
than 100 specific questions about public speaking,
business etiquette, and leadership image, while dozens
of valuable exercises help you hone your new career
skills.
-
Fierce Conversations: Achieving
Success At Work & In Life, One Conversation At A Time by
S. Scott (Viking Press, 2002). Teaches executives how to
conduct conversations more dynamically and ultimately
more effectively, thereby improving the relationships
they enjoy with their various dialogue partners "one
conversation at a time.
-
Effective Presentation Skills: A
Practical Guide For Better Speaking by S. Mandel (Crisp
Publishers, 2000). Readers will learn tips for reducing
anxiety, eight steps to better organization, how to
analyze their audience, and ten tips for planning
successful visual aids.
|
Behavioral-Based Interviewing Questions
|
|
|